Service Advisor: Customer Care & Repair Scheduling

Csm Companies Group; Tampa (FL); On-site; USD 42,000 - 63,000; Full time

Job summary

Florida Kenworth in Tampa, FL is seeking a Service Advisor to provide exceptional customer service, schedule repairs, and coordinate with the shop team. The role requires handling service inquiries, documenting issues, and guiding customers through payment options.

Responsibilities include maintaining clear communication with customers throughout the repair process and ensuring all orders are accurately opened and closed.

Qualifications

• Experience in a dealership environment or customer-facing service role.
• Ability to sell service work and upsell additional repairs.
• Strong written and verbal communication skills.
• Sufficient computer skills to use service software.

Responsibilities

• Create a positive initial contact with service customers.
• Ensure that all service phone calls are handled professionally and expediently.
• Work closely with shop foremen to schedule service repairs.
• Perform additional duties as required by the Service Manager.
• Perform all required tasks in accordance with company Standard Operating Procedures.
• Open and close repair orders; document service details.

Job description

Florida Kenworth in Tampa, FL is seeking a Service Advisor to provide exceptional customer service, schedule repairs, and coordinate with the shop team. The role requires handling service inquiries, documenting issues, and guiding customers through payment options.

Responsibilities include maintaining clear communication with customers throughout the repair process and ensuring all orders are accurately opened and closed.