Customer Service & Repair Coordinator

Cummins; Summerville (AL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Medical/Dental/Life Insurance

Health Savings Account

Job summary

Cummins in Summerville, SC seeks a Service Administrator to be the first point of contact with customers, promoting quality service and helping to grow the branch’s business. You will develop positive relationships with key customers supporting power generation and handle quotes, repair plans, and status updates for ongoing work.

You will also review work orders for accuracy, assist with invoicing and warranty, and perform other administrative tasks as needed in a fast-paced environment.

Qualifications

• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
• Prior experience in service & and repair, or warranty-related field preferred.
• Excellent computer skills using multiple software platforms.
• Ability to thrive in a fast-paced environment with multiple priorities.

Responsibilities

• Serve as the primary point of contact with customers by phone, and email. Developing positive relationships with key customers supporting power generation.
• Identify customer needs, gather pertinent information, provide quotes, develop claims, prepare repair plans, and provide status updates to customers on repair work.
• Review/create work orders to ensure accuracy for invoicing and warranty.
• Other administrative task on a need-by-need basis.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Computer skills

Education

High School diploma

Tools

CRM software

Microsoft Office

Field Aware

BMS

Job description

Cummins in Summerville, SC seeks a Service Administrator to be the first point of contact with customers, promoting quality service and helping to grow the branch’s business. You will develop positive relationships with key customers supporting power generation and handle quotes, repair plans, and status updates for ongoing work.

You will also review work orders for accuracy, assist with invoicing and warranty, and perform other administrative tasks as needed in a fast-paced environment.