Service Advisor — Elevate Customer Care & Repairs

Florida Kenworth; Tampa (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Florida Kenworth is seeking a customer service focused individual to take on our Service Advisor role in Tampa. Excellent starting wage and comprehensive benefits offered. Hours are 11:30 AM to 8:00 PM, Tue–Fri and Sat 7:00 AM to 3:00 PM.

Responsibilities include opening work orders, discussing service issues, timing and payment explanations, and coordinating with shop foremen for repairs. The ideal candidate will have strong communication, writing, and computer skills, with the ability to

Qualifications

• Proven customer service experience in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong computer and clerical skills required for service operations.

Responsibilities

• Create a positive initial contact with service customers.
• Insure that all service phone calls are handled professionally and expediently.
• Schedule service repairs with shop foremen.
• Explain payment requirements to customers before work commences.
• Maintain communication with customers during the repair process.
• Close repair orders and document service details.
• Open work orders and discuss service issues with customers.
• Willingness to work up to 12 hours per day when required.

Skills

Customer service

Communication

Written communication

Computer skills

Job description

Florida Kenworth is seeking a customer service focused individual to take on our Service Advisor role in Tampa. Excellent starting wage and comprehensive benefits offered. Hours are 11:30 AM to 8:00 PM, Tue–Fri and Sat 7:00 AM to 3:00 PM.

Responsibilities include opening work orders, discussing service issues, timing and payment explanations, and coordinating with shop foremen for repairs. The ideal candidate will have strong communication, writing, and computer skills, with the ability to