Service Advisor/Writer — Commission, Bonuses, Growth

1st Auto Group; Simi Valley (CA); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Commission-based pay

Monthly bonuses

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid vacation

Job summary

First Honda of Simi Valley, part of First Automotive Group, is seeking an experienced Service Advisor to deliver exceptional customer service and help drive our award-winning service department forward.

You will serve as the main liaison between customers and technicians, write repair orders, explain recommendations, and maintain high CSI scores in a fast-paced, team-oriented environment.

Qualifications

• Experience as a Service Advisor/Writer (required).
• Strong automotive knowledge and a passion for customer care.
• Ability to multi-task in a fast-paced environment.
• Valid Driver's License with a clean driving and background record.

Responsibilities

• Serve as the key point of contact between customers and technicians.
• Accurately write repair orders and explain service recommendations.
• Advise customers on needed repairs and maintenance - and sell with integrity.
• Provide timely updates to customers on service status.
• Follow up with appointment reminders and post-service communication.
• Maintain high CSI scores.

Skills

Customer service

Communication

Multi-tasking

Automotive knowledge

Tools

CDK software

Job description

First Honda of Simi Valley, part of First Automotive Group, is seeking an experienced Service Advisor to deliver exceptional customer service and help drive our award-winning service department forward.

You will serve as the main liaison between customers and technicians, write repair orders, explain recommendations, and maintain high CSI scores in a fast-paced, team-oriented environment.