Honda Writer/Advisor

1st Auto Group; Simi Valley (CA); Presencial; USD 42.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Commission-based pay

Monthly bonuses

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid vacation

Descripción de la vacante

First Honda of Simi Valley, part of First Automotive Group, is seeking an experienced Service Advisor to deliver exceptional customer service and help drive our award-winning service department forward.

You will serve as the main liaison between customers and technicians, write repair orders, explain recommendations, and maintain high CSI scores in a fast-paced, team-oriented environment.

Formación

• Experience as a Service Advisor/Writer (required).
• Strong automotive knowledge and a passion for customer care.
• Ability to multi-task in a fast-paced environment.
• Valid Driver's License with a clean driving and background record.

Responsabilidades

• Serve as the key point of contact between customers and technicians.
• Accurately write repair orders and explain service recommendations.
• Advise customers on needed repairs and maintenance - and sell with integrity.
• Provide timely updates to customers on service status.
• Follow up with appointment reminders and post-service communication.
• Maintain high CSI scores.

Conocimientos

Customer service

Communication

Multi-tasking

Automotive knowledge

Herramientas

CDK software

Descripción del empleo

Join a professional, family-owned dealership where you're more than just an employee - you're part of the team. First Honda of Simi Valley, part of the First Automotive Group, is growing and seeking an experienced and motivated Service Advisor to deliver exceptional customer service and help drive our award-winning service department forward.

What You’ll Do:

• Serve as the key point of contact between customers and technicians
• Accurately write repair orders and explain service recommendations
• Advise customers on needed repairs and maintenance - and sell with integrity
• Provide timely updates to customers on service status
• Follow up with appointment reminders and post-service communication
• Maintain high Customer Satisfaction Index (CSI) scores

What You Bring:

• Experience as a Service Advisor/ Writer (required)
• Strong automotive knowledge and a passion for customer care
• Ability to multi-task in a fast-paced environment
• Familiarity with CDK software (preferred)
• Professional appearance, work ethic, and a team-oriented mindset
• Valid Driver's License with a clean driving and background record

Benefits Include:

• Competitive commission-based pay + monthly bonuses (DOE)
• Medical, Dental, Vision insurance
• 401(k) retirement plan
• Paid vacation
• Opportunities for advancement in a supportive, growth-driven environment