Service Advisor: Customer Care & Auto Maintenance

Sames Auto Group; McAllen (TX); Vor Ort; USD 25.000 - 39.000; Vollzeit

Benefits dieser Stelle

Competitive wages

Medical insurance plan

401k retirement

A professional and respectful work环境

Paid vacation/holidays

Employee vehicle purchase program

Zusammenfassung

Sames Auto Group in McAllen, TX is seeking a Service Advisor to assist customers with repair and maintenance requests, explain needed services, and review estimates with customers during vehicle delivery.

You will coordinate with the service team, document repair orders, monitor progress, promote labor and parts sales, and ensure a positive, timely customer experience in a busy dealership environment.

Qualifikationen

• A minimum of two years sales experience is preferred.
• Technical knowledge of dealership’s products; including estimating experience with evaluative diagnostic capabilities is helpful.
• Ability to identify, comprehend and act on changing customer requirements; ability to work well under pressure of deadlines.
• Administrative skills for appropriate record keeping for customer vehicles.
• Possess good customer relations abilities, polite and courteous manner, cooperative attitude, team oriented.
• Ability to bend, stoop, and reach.
• High School diploma or equivalent.
• Maintain a valid driver’s license, ability to drive a variety of vehicle types, insurable

Aufgaben

• Efficiently and effectively assists customers with repair and scheduled maintenance service requests.
• The advisor also consults customers on needed scheduled maintenance repairs.
• Reviews root cause and corrective repair action with the customer during vehicle delivery.
• Assists the Service Manager by distributing work to staff, accurately maintaining repair records, supporting promotional activities, monitoring labor inventory, complying with safety and environmental programs and practices.
• any other duties as assigned.

Kenntnisse

Customer service

Sales experience

Communication

Teamwork

Administrative skills

Ausbildung

High School diploma or equivalent

Jobbeschreibung

Sames Auto Group in McAllen, TX is seeking a Service Advisor to assist customers with repair and maintenance requests, explain needed services, and review estimates with customers during vehicle delivery.

You will coordinate with the service team, document repair orders, monitor progress, promote labor and parts sales, and ensure a positive, timely customer experience in a busy dealership environment.