Service Advisor, Collision Repair | Customer Experience

Better Collision; Sumter (SC); Sur place; USD 45 000 - 75 000; Plein temps

Résumé du poste

Better Collision Centers in Sumter, SC, a fast-growing collision repair company, is hiring for a full-time estimator in a busy shop. The role focuses on assessing drive-in and walk-in repairs, coordinating with customers, and delivering DRP-compliant repair plans.

You will open repair files, obtain authorizations, monitor vehicle status, and manage final paperwork for delivery. The position demands physical work in a shop and adherence to safety rules while delivering excellent customer service.

Qualifications

• Physical ability to inspect repairs and lift up to 50 pounds.
• Ability to work in a shop with fumes, chemicals, and dust.
• Willingness to wear protective equipment.

Responsabilités

• Estimate drive-in and walk-in appointment repairs and create repair plans.
• Complete process review with customer and obtain authorizations.
• Open DRP-compliant repair files and manage DRP paperwork.
• Provide vehicle status updates and final customer packet delivery.
• Perform post-repair QC, including test drive and handoff to customer.

Description du poste

Better Collision Centers in Sumter, SC, a fast-growing collision repair company, is hiring for a full-time estimator in a busy shop. The role focuses on assessing drive-in and walk-in repairs, coordinating with customers, and delivering DRP-compliant repair plans.

You will open repair files, obtain authorizations, monitor vehicle status, and manage final paperwork for delivery. The position demands physical work in a shop and adherence to safety rules while delivering excellent customer service.