Collision Repair Estimator — Customer Care & Growth

Classic Collision Corporate Services LLC; Mount Pleasant (SC); On-site; USD 40,000 - 68,000; Full time

Benefits offered by this job

Company 401K match

Paid time off - 6 paid holidays

Competitive pay and benefits

Job summary

Classic Collision in Mount Pleasant, SC is hiring a Collision Estimator to manage customer interactions from drop-off to delivery and to prepare estimates for customers and insurers in line with company guidelines.

The role works with insurance partners to ensure the best customer experience, coordinates with technicians to identify damages, and maintains client satisfaction while performing final quality checks before delivery.

Qualifications

• Must be at least 18 years old.
• Valid Driver's License required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• Familiar with estimating systems CCC1 (preferred).
• I-CAR / ASE certification preferred.
• Strong organizational skills.
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

Customer service

Organizational skills

Communication skills

Background check

Tools

CCC1 estimating system

Job description

Classic Collision in Mount Pleasant, SC is hiring a Collision Estimator to manage customer interactions from drop-off to delivery and to prepare estimates for customers and insurers in line with company guidelines.

The role works with insurance partners to ensure the best customer experience, coordinates with technicians to identify damages, and maintains client satisfaction while performing final quality checks before delivery.