Collision Estimator & Customer Experience Lead

Gerber Collision & Glass; Sumter (SC); Sur place; USD 50 000 - 100 000; Plein temps

Avantages offerts par ce poste

Annual PTO

Paid parental leave

Paid holidays

Medical, dental & vision insurance

401(k) with company match

Short-Term Disability & Life Insurance

Continuing education opportunities

Safety glasses provided

Uniform stipend

Daily pay option

Résumé du poste

Gerber Collision & Glass in Sumter, SC is seeking an Estimator to deliver an exceptional customer experience while coordinating repairs and communicating with customers and insurers throughout the process.

The Estimator assesses vehicle damage, documents required repairs and parts, and collaborates with the team to meet KPIs. Candidates should have DRP experience or related shop familiarity and be willing to train in I-CAR. Excellent communication is essential.

Qualifications

• Knowledge of repairs and OE guidelines.
• Minimum 1 year DRP experience.
• Willing to complete I-CAR training.

Responsabilités

• Document every customer interaction with details.
• Provide accurate, timely information guiding customers through repair.
• Ensure compliance with insurance client requirements.
• Follow WOW Operating Ways for customer drop-offs and communication.
• Communicate customer requests to relevant team members.
• Participate in daily production walks with the management team.
• Support all team members and attend monthly safety meetings.

Connaissances

Find answers

Basic computer skills

DRP compliance

ICAR training

Valid driver's license

Formation

High School Diploma or equivalent

Description du poste

Gerber Collision & Glass in Sumter, SC is seeking an Estimator to deliver an exceptional customer experience while coordinating repairs and communicating with customers and insurers throughout the process.

The Estimator assesses vehicle damage, documents required repairs and parts, and collaborates with the team to meet KPIs. Candidates should have DRP experience or related shop familiarity and be willing to train in I-CAR. Excellent communication is essential.