Collision Service Advisor - Elevate Customer Experience

Better Collision Centers Inc; Charleston (SC); On-site; USD 46,000 - 70,000; Full time

Job summary

Better Collision Centers is seeking a full-time Estimator in Charleston, SC. The role involves evaluating drive-in and walk-in appointments, creating repair plans, and ensuring DRP compliance and proper authorizations.

You will review processes with customers and document repair plans, status updates, and final invoicing before vehicle delivery. Join a growing team focused on delivering a world-class customer experience.

Responsibilities

• Estimate all drive-in appointments as well as walk in customers and complete repair plans
• Complete process review with customer
• Repair Orders: All files are opened with DRP compliance, including obtaining proper authorizations
• Check in vehicle upon drop of with customer
• Prepare and complete proper paperwork for final customer packet prior to vehicle delivery (DRP, final invoice)
• Post repair plan documentation
• Provide post repair plan communication including all vehicle status updates
• Complete total loss administration
• Perform other related duties as assigned for the purpose of ensuring a world class customer service experience
• Final QC, including test drive
• Deliver vehicle to customer upon completion
• Comply with all Better Collision safety rules, guidelines and standards
• Perform other related duties as assigned including, but not limited to washing cars, cleaning the shop, assisting other teammates, etc.

Job description

Better Collision Centers is seeking a full-time Estimator in Charleston, SC. The role involves evaluating drive-in and walk-in appointments, creating repair plans, and ensuring DRP compliance and proper authorizations.

You will review processes with customers and document repair plans, status updates, and final invoicing before vehicle delivery. Join a growing team focused on delivering a world-class customer experience.