Growth-Focused Service Advisor — Auto Collision Center

Better Collision Centers Inc; Beaufort (SC); On-site; USD 50,000 - 70,000; Full time

Job summary

Better Collision Centers Inc is hiring in Beaufort, SC for a full-time estimator role within a busy collision repair shop. The position focuses on estimating drive-in and walk-in appointments, completing repair plans, and maintaining DRP-compliant documentation for each file.

You will review processes with customers, ensure proper authorizations, and manage paperwork for final delivery. The role emphasizes accurate status updates and high-quality customer service.

Responsibilities

• Estimate all drive-in appointments and walk-in customers and complete repair plans
• Complete process review with customer
• Repair Orders: DRP compliance, obtaining proper authorizations
• Check in vehicle upon drop-off with customer
• Prepare and complete paperwork for final customer packet prior to vehicle delivery (DRP, final invoice)
• Post repair plan documentation
• Provide post repair plan communication including all vehicle status updates
• Complete total loss administration
• Perform other related duties to ensure world-class customer service
• Final QC, including test drive
• Deliver vehicle to customer upon completion
• Comply with safety rules, guidelines and standards
• Perform other related duties including washing cars, cleaning shop, assisting teammates

Job description

Better Collision Centers Inc is hiring in Beaufort, SC for a full-time estimator role within a busy collision repair shop. The position focuses on estimating drive-in and walk-in appointments, completing repair plans, and maintaining DRP-compliant documentation for each file.

You will review processes with customers, ensure proper authorizations, and manage paperwork for final delivery. The role emphasizes accurate status updates and high-quality customer service.