Collision Service Advisor: Drive Customer Excellence

Better Collision; Charleston (SC); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Better Collision Centers is seeking an estimator to join our Charleston shop. The role focuses on estimating drive-in and walk-in appointments, developing repair plans, and ensuring DRP compliance with proper authorizations. You will review plans with customers and manage paperwork for delivery.

Based in a busy shop environment, the position requires adherence to safety rules and quality standards while delivering a world-class customer experience. Competitive salary based on experience.

Responsabilités

• Estimate all drive-in and walk-in appointments and develop repair plans.
• Coordinate with customers to review repair plans and status.
• Open DRP files with proper authorizations and document status.
• Check in vehicle with customer and prepare final paperwork for delivery.
• Provide post-repair status updates and total loss administration as needed.
• Ensure DRP compliance and deliver world-class customer service.
• Assist with shop duties including cleaning and organization.

Description du poste

Better Collision Centers is seeking an estimator to join our Charleston shop. The role focuses on estimating drive-in and walk-in appointments, developing repair plans, and ensuring DRP compliance with proper authorizations. You will review plans with customers and manage paperwork for delivery.

Based in a busy shop environment, the position requires adherence to safety rules and quality standards while delivering a world-class customer experience. Competitive salary based on experience.