Service Advisor: Build Trust, Drive Sales & Growth

Stress-Free; Irvine (CA); On-site; USD 83,000 - 93,000; Full time

Benefits offered by this job

Base salary + uncapped bonus

Insurance (medical, dental, vision)

401(k) with company match

Paid time off & holidays

Training & development

Advancement opportunities

Job summary

Stress Free Auto Care in Irvine, CA seeks a Service Advisor to own the customer experience from first contact to vehicle delivery. You will understand needs, recommend services, and confidently close sales while managing the customer journey and maintaining transparent communication.

The role emphasizes meeting sales targets in a fast-paced shop, collaborating with technicians and leadership, and driving repeat business through trust and value-driven conversations.

Qualifications

• Experience in sales, retail, hospitality, or automotive service is preferred.
• Strong consultative selling skills with discovery and closing abilities.
• Demonstrated ability to meet or exceed sales targets in a high-volume setting.

Responsibilities

• Build trusted customer relationships and set clear expectations.
• Meet or exceed monthly sales and revenue goals by recommending services.
• Use discovery and value-building to convert recommendations into approved work.
• Manage the customer journey from appointment to vehicle delivery and handoff.
• Coordinate with technicians and leadership to keep work moving efficiently.
• Handle multiple customers and repair orders with accuracy and urgency.
• Utilize customer/shop management tech to stay organized and communicative.

Skills

Sales

Customer Service

Consultative Selling

Communication

Teamwork

Job description

Stress Free Auto Care in Irvine, CA seeks a Service Advisor to own the customer experience from first contact to vehicle delivery. You will understand needs, recommend services, and confidently close sales while managing the customer journey and maintaining transparent communication.

The role emphasizes meeting sales targets in a fast-paced shop, collaborating with technicians and leadership, and driving repeat business through trust and value-driven conversations.