Automotive Service Sales Pro: Customer Experience Leader

Big Brand Tire & Service; Irvine (CA); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Paid vacation

Medical, dental, vision

401(k) with company match

Employee discounts

ASE reimbursement

Career growth opportunities

Job summary

American Tire Depot in Irvine, CA is seeking a Service Advisor to deliver a world-class customer experience. You will bridge the gap between customers and technicians, explain repairs in plain terms, and help drive service sales with integrity.

This role offers a clear path to growth, with opportunities to move into service management. Weekend availability is required, and you’ll join a team that prioritizes speed, accuracy, and customer satisfaction.

Qualifications

• 1-3 years of experience in automotive service sales, retail automotive, and strong customer service + transferable sales background
• Proven ability to sell services and build trust
• Strong communication and organizational skills
• A self-starter with problem-solving ability and team spirit
• Valid driver's license + ability to lift 70 lbs

Responsibilities

• Greet every guest and deliver a world-class service experience
• Act as the liaison between customer and technician - translate mechanical into clear recommendations
• Confidently sell tires, wheels, repairs, warranties, and services
• Perform visual inspections and document findings
• Build lasting relationships that turn first-time guests into lifelong customers
• Help maintain showroom and inventory standards
• Partner with the team to keep operations smooth, efficient, and safe

Skills

Customer service

Sales experience

Communication

Job description

American Tire Depot in Irvine, CA is seeking a Service Advisor to deliver a world-class customer experience. You will bridge the gap between customers and technicians, explain repairs in plain terms, and help drive service sales with integrity.

This role offers a clear path to growth, with opportunities to move into service management. Weekend availability is required, and you’ll join a team that prioritizes speed, accuracy, and customer satisfaction.