Service Advisor — BMW Auto Service, Growth & Benefits

Keeler Collision; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

BMW of Latham in Latham, NY is seeking an experienced Service Advisor to join our high-performing service team. This full-time role offers $70,000 – $100,000 annually based on experience and performance, with growth opportunities within a reputable dealership.

You’ll greet customers, document service needs, recommend maintenance, coordinate with technicians, and provide updates throughout the service process while upselling services when appropriate.

Qualifications

• Strong customer service and communication skills.
• Automotive knowledge; BMW/MINI experience a plus.
• Experience with CDK or similar dealership software is a plus.
• Valid driver’s license required.

Responsibilities

• Greet customers and provide an exceptional service experience.
• Listen to customer concerns and accurately document service needs.
• Recommend maintenance and repair services.
• Coordinate with technicians to ensure timely and quality work.
• Provide updates and follow up with customers throughout the service process.
• Upsell services and products when appropriate.

Skills

Customer service

Communication

Automotive knowledge

CDK software

Multitasking

Organization

Valid driver’s license

Tools

CDK or similar dealership software

Job description

BMW of Latham in Latham, NY is seeking an experienced Service Advisor to join our high-performing service team. This full-time role offers $70,000 – $100,000 annually based on experience and performance, with growth opportunities within a reputable dealership.

You’ll greet customers, document service needs, recommend maintenance, coordinate with technicians, and provide updates throughout the service process while upselling services when appropriate.