Premium Service Advisor & Customer Experience Lead

Volvo Limited; Northfield Township (IL); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) plan

PTO

Paid training

Employee vehicle purchase

Wellness program

Saturday lunches

Discounts on products and services

Job summary

Fields BMW of Northfield seeks energetic Service Advisors to own the customer experience in the service lane. You will be the first contact and guide customers through the repair process, with opportunities to grow within a family-owned dealership culture.

Highlights include a generous pay range from $75,000 to $100,000 per year, plus medical, dental, vision, disability, life insurance, a 401(k) plan, PTO, paid training, and employee vehicle purchase plans. A supportive team environment awaits.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Excellent time management and multitasking skills.
• Strong communication with customers.
• Professional, well-groomed appearance.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Own the customer experience by executing additional tasks for a positive impression.
• Provide concierge support for owner inquiries in person or by phone.
• Ensure technicians' time is efficiently utilized and sold to customers.
• Distribute work between technicians to optimize service.

Skills

Organized

Strong communication

Team leadership

Customer service oriented

Professional appearance

Job description

Fields BMW of Northfield seeks energetic Service Advisors to own the customer experience in the service lane. You will be the first contact and guide customers through the repair process, with opportunities to grow within a family-owned dealership culture.

Highlights include a generous pay range from $75,000 to $100,000 per year, plus medical, dental, vision, disability, life insurance, a 401(k) plan, PTO, paid training, and employee vehicle purchase plans. A supportive team environment awaits.