Service Advisor - Customer Experience Leader

Lexus LC; Northfield Township (IL); Sur place; USD 75 000 - 100 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k) plan

Paid time off

Employee vehicle purchase plan

Wellness benefits

Résumé du poste

Fields BMW of Northfield is seeking service-minded professionals to join our dealership team. As a Service Advisor, you will be the first contact for customers in the service lane, explaining repairs, scheduling, and inventory needs while delivering premium service.

We offer a competitive pay range of $75,000 to $100,000 annually, comprehensive benefits, and opportunities for growth within our family-owned organization. We welcome those with customer service or hospitality backgrounds.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed appearance; driving record acceptable per guidelines.
• Willing to submit to a pre-employment background check.

Responsabilités

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in-person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

Connaissances

Organized

Team leadership

Time management

Customer communication

Professional appearance

Description du poste

Fields BMW of Northfield is seeking service-minded professionals to join our dealership team. As a Service Advisor, you will be the first contact for customers in the service lane, explaining repairs, scheduling, and inventory needs while delivering premium service.

We offer a competitive pay range of $75,000 to $100,000 annually, comprehensive benefits, and opportunities for growth within our family-owned organization. We welcome those with customer service or hospitality backgrounds.