Service Advisor – BMW & MINI of Latham

Keeler Motor Car Company; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Paid Vacation, Sick, and Personal Time

401(k) Plan with Employer Contribution

On-Site Gym

Job summary

BMW of Latham in Latham, NY is seeking an experienced Service Advisor to join our high-performing service team. Greet customers, listen to concerns, document service needs, and recommend maintenance and repairs with care.

Coordinate with technicians to ensure timely and quality work, provide updates throughout the service process, and upsell services when appropriate. Compensation ranges from $70,000 to $100,000 annually, based on experience and performance, with full benefits.

Qualifications

• Previous Service Advisor experience preferred.
• Strong customer service and communication skills.
• Automotive knowledge; BMW/MINI experience a plus.
• Valid driver's license required.

Responsibilities

• Greet customers and provide an exceptional service experience.
• Listen to customer concerns and accurately document service needs.
• Recommend maintenance and repair services.
• Coordinate with technicians to ensure timely and quality work.
• Provide updates and follow up with customers throughout the service process.
• Upsell services and products when appropriate.

Skills

Customer service

Communication skills

Automotive knowledge

CDK / dealership software

Multitasking

Organized

Valid driver's license

Tools

CDK / dealership software

Job description

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Service Advisor - BMW of Latham
Latham, NY | Full-Time

BMW of Latham are seeking an experienced Service Advisor to join our high-performing service team. This is a great opportunity for a motivated professional looking to grow their career with a reputable and established dealership.

Compensation: $70,000 - $100,000 annually (based on experience & performance)

What You'll Do:

• Greet customers and provide an exceptional service experience
• Listen to customer concerns and accurately document service needs
• Recommend maintenance and repair services
• Coordinate with technicians to ensure timely and quality work
• Provide updates and follow up with customers throughout the service process
• Upsell services and products when appropriate

What We're Looking For:

• Previous Service Advisor experience preferred
• Strong customer service and communication skills
• Automotive knowledge required (BMW/MINI experience a plus)
• Experience with CDK or similar dealership software is a plus
• Ability to multitask in a fast-paced environment
• Highly organized and self-motivated
• Valid driver's license required

Qualifications:

• Valid driver's license required
• Self-motivated with the ability to multitask in a fast-paced environment
• Medical, Dental, and Vision Coverage
• Paid Vacation, Sick, and Personal Time
• 401(k) Plan with Employer Contribution
• On-Site Gym

All inquiries will be kept confidential.