Service Advisor - BMW of Latham

Keeler Collision; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

BMW of Latham in Latham, NY is seeking an experienced Service Advisor to join our high-performing service team. This full-time role offers $70,000 – $100,000 annually based on experience and performance, with growth opportunities within a reputable dealership.

You’ll greet customers, document service needs, recommend maintenance, coordinate with technicians, and provide updates throughout the service process while upselling services when appropriate.

Qualifications

• Strong customer service and communication skills.
• Automotive knowledge; BMW/MINI experience a plus.
• Experience with CDK or similar dealership software is a plus.
• Valid driver’s license required.

Responsibilities

• Greet customers and provide an exceptional service experience.
• Listen to customer concerns and accurately document service needs.
• Recommend maintenance and repair services.
• Coordinate with technicians to ensure timely and quality work.
• Provide updates and follow up with customers throughout the service process.
• Upsell services and products when appropriate.

Skills

Customer service

Communication

Automotive knowledge

CDK software

Multitasking

Organization

Valid driver’s license

Tools

CDK or similar dealership software

Job description

Service Advisor - BMW of Latham
Latham, NY | Full-Time

BMW of Latham are seeking an experienced Service Advisor to join our high-performing service team. This is a great opportunity for a motivated professional looking to grow their career with a reputable and established dealership.

Compensation: $70,000 – $100,000 annually (based on experience & performance)

What You’ll Do:

• Greet customers and provide an exceptional service experience
• Listen to customer concerns and accurately document service needs
• Recommend maintenance and repair services
• Coordinate with technicians to ensure timely and quality work
• Provide updates and follow up with customers throughout the service process
• Upsell services and products when appropriate

What We’re Looking For:

• Previous Service Advisor experience preferred
• Strong customer service and communication skills
• Automotive knowledge required (BMW/MINI experience a plus)
• Experience with CDK or similar dealership software is a plus
• Ability to multitask in a fast-paced environment
• Highly organized and self-motivated
• Valid driver’s license required

Qualifications:

• Valid driver’s license required
• Self-motivated with the ability to multitask in a fast-paced environment
• Medical, Dental, and Vision Coverage
• Paid Vacation, Sick, and Personal Time
• 401(k) Plan with Employer Contribution
• On-Site Gym

All inquiries will be kept confidential.