Growth-Focused Auto Service Advisor

Keeler Motor Car Company; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Paid Vacation, Sick, and Personal Time

401(k) Plan with Employer Contribution

On-Site Gym

Job summary

BMW of Latham in Latham, NY is seeking an experienced Service Advisor to join our high-performing service team. Greet customers, listen to concerns, document service needs, and recommend maintenance and repairs with care.

Coordinate with technicians to ensure timely and quality work, provide updates throughout the service process, and upsell services when appropriate. Compensation ranges from $70,000 to $100,000 annually, based on experience and performance, with full benefits.

Qualifications

• Previous Service Advisor experience preferred.
• Strong customer service and communication skills.
• Automotive knowledge; BMW/MINI experience a plus.
• Valid driver's license required.

Responsibilities

• Greet customers and provide an exceptional service experience.
• Listen to customer concerns and accurately document service needs.
• Recommend maintenance and repair services.
• Coordinate with technicians to ensure timely and quality work.
• Provide updates and follow up with customers throughout the service process.
• Upsell services and products when appropriate.

Skills

Customer service

Communication skills

Automotive knowledge

CDK / dealership software

Multitasking

Organized

Valid driver's license

Tools

CDK / dealership software

Job description

BMW of Latham in Latham, NY is seeking an experienced Service Advisor to join our high-performing service team. Greet customers, listen to concerns, document service needs, and recommend maintenance and repairs with care.

Coordinate with technicians to ensure timely and quality work, provide updates throughout the service process, and upsell services when appropriate. Compensation ranges from $70,000 to $100,000 annually, based on experience and performance, with full benefits.