Service Advisor - Auto Care & Customer Experience

Richardson Motors; Dubuque (IA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Base salary plus commission

401K retirement plan with match

Company-sponsored health care

Paid vacation and holidays

Life and Disability insurance

Employee discount on service and parts

Opportunities for Advancement

Job summary

Richardson Motors in Dubuque, IA is seeking a customer-focused Service Advisor to join our team. This role involves greeting customers, documenting vehicle concerns, and coordinating with mechanics to determine repairs and alternatives.

You will leverage our products and services to inform customers about options, schedule appointments, and manage the dealership workflow. The position emphasizes building positive customer relationships to encourage repeat business, handling service details and

Qualifications

• Experience in customer service, retail, restaurant or hospitality is a plus.

Responsibilities

• Greeting customers, preparing and processing paperwork to address vehicle concerns.
• Consulting with mechanics regarding necessary repairs and alternatives to expensive repairs.
• Using knowledge of products and services to inform customers about parts and service options.
• Answering questions about service outcomes and scheduling, vehicle drop-off and pick-up.
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise them about service changes or pickup times.
• Maintaining positive customer relationships to encourage repeat business.
• Ensuring all service details and costs are correctly documented and payments processed.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Skills

Customer Service, Retail, Hospitality

Job description

Richardson Motors in Dubuque, IA is seeking a customer-focused Service Advisor to join our team. This role involves greeting customers, documenting vehicle concerns, and coordinating with mechanics to determine repairs and alternatives.

You will leverage our products and services to inform customers about options, schedule appointments, and manage the dealership workflow. The position emphasizes building positive customer relationships to encourage repeat business, handling service details and