Automotive Service Manager - Growth & Customer Experience

Moffitt; Boone (IA); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision Insurance

401K Plan + Match

Paid time off and vacation

Profit Sharing

Growth opportunities

Paid Training

Employee vehicle purchase plans

Discounts on products and services

Résumé du poste

Moffitts Ford in Boone, IA is seeking a responsive Service Advisor to help customers navigate vehicle service needs and options. You will explain services, coordinate with technicians, and keep customers informed throughout the process.

We value a minimum of one year in service-advisor roles, a strong customer-service mindset, and a clean driving record. Join a family-owned dealership recognized as a top workplace, with opportunities for growth and professional training.

Qualifications

• Minimum 1 year experience in a service advisor role.
• Strong focus on providing excellent customer service.
• High school diploma or higher education.

Responsabilités

• Assist customers in servicing, repairing and explaining each service needed
• Understand customer; match requirements and concerns to various service options
• Explain service being performed and keep customer informed and updated throughout the service of their vehicle
• Stay up to date on new products, features, accessories and attending product training as required
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
• Maintain a high CSI rating by handling customer complaints immediately and appropriately

Connaissances

1 year experience in service advisor

Description du poste

Moffitts Ford in Boone, IA is seeking a responsive Service Advisor to help customers navigate vehicle service needs and options. You will explain services, coordinate with technicians, and keep customers informed throughout the process.

We value a minimum of one year in service-advisor roles, a strong customer-service mindset, and a clean driving record. Join a family-owned dealership recognized as a top workplace, with opportunities for growth and professional training.