Service Advisor (22837)

Premier Automotive Group; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Premier Automotive Management - New Orleans, LA 70128 seeks a customer-focused concierge to assist owners in person or by phone, ensuring inquiries are handled promptly and professionally in a busy automotive service environment.

Responsibilities include coordinating technicians' time, directing work, answering vehicle questions, maintaining satisfaction scores, ordering parts, and upholding company standards while adhering to applicable laws.

Qualifications

• Excellent customer service and communication skills.
• High school diploma or equivalent.
• Valid driver's license and good driving record.
• Pass drug testing and background checks.

Responsibilities

• Provide concierge support for owner inquiries in person or by phone.
• Ensure technicians' time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer questions about vehicle problems, warranties, services, and repairs.
• Maintain customer satisfaction scores at company standards.
• Assist in diagnosing vehicle problems and order parts/tools as needed.
• Uphold company policies and standards.
• Ensure compliance with applicable laws and regulations.

Skills

Excellent customer service

Communication skills

Basic computer skills

Professional appearance

Positive attitude

Team coordination

Problem solving

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Premier Automotive Management - New Orleans, LA 70128

Position Type: Full Time

Job Category: Automotive

Responsibilities

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

• Excellent customer service and communication skills
• Basic computer skills
• Professional, well-groomed appearance and a positive attitude
• High school diploma or equivalent
• Valid driver's license and good driving record
• Pass drug testing, MVR/Insurability, background investigation/interview