Service Advisor (22963)

Premier Automotive Group; Buford (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Premier Automotive Group seeks a Service Advisor in Buford, GA to oversee service orders and the service drive. You will ensure customers receive prompt, courteous, and effective service, answering questions about vehicles, warranties, and repairs.

You will coordinate technicians' time, distribute work efficiently, and maintain high customer satisfaction while upholding company policies and compliance with regulations.

Qualifications

• Excellent customer service and communication skills.
• Basic computer skills for everyday tasks and systems.
• Professional, well-groomed appearance and a positive attitude.
• High school diploma or equivalent is required.
• Valid driver's license and a good driving record.
• Ability to pass drug testing, MVR/Insurability checks.

Responsibilities

• Oversee service orders and flow of the service drive.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily inventory of technicians' time is sold to customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain customer satisfaction scores at or above standards.
• Maintain good relationships with factories and coworkers.

Skills

Customer service

Communication skills

Basic computer skills

Professional appearance

Positive attitude

Valid driver's license

Good driving record

Education

High school diploma or equivalent

Job description

Job Details

Job Location: PREMIER AUTOMOTIVE OF Atlanta - Buford, GA 30519Position Type: Full TimeJob Category: Automotive

As a Service Advisor, your responsibilities include overseeing service orders and flow of the service drive to ensure customers receive prompt, courteous, and effective service.

Responsibilities include the following (additional duties may be assigned):

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

• Excellent customer service and communication skills
• Basic computer skills
• Professional, well-groomed appearance and a positive attitude
• High school diploma or equivalent
• Valid driver's license and good driving record
• Pass drug testing, MVR/Insurability, background investigation/interview