Service Advisor (22635)

Premier Automotive; Harvey (LA); On-site; USD 40,000 - 55,000; Full time

Job summary

Premier Automotive is seeking a full-time Service Advisor to oversee service orders and enhance the service drive's efficiency. You will engage with customers to ensure prompt and courteous service, maintain satisfaction scores, and assist in problem diagnostics.

The ideal candidate must have excellent communication skills, a high school diploma, and a valid driver’s license. Join Premier Automotive and be part of a team dedicated to excellent customer support.

Qualifications

• Excellent communication skills to support customers effectively.
• Basic computer skills for service management and records.
• Valid driver’s license with a good driving record.

Responsibilities

• Oversee service orders to ensure prompt service.
• Provide concierge support for owner inquiries.
• Maintain Customer Satisfaction scores and assist in diagnostics.

Skills

Excellent customer service and communication skills

Basic computer skills

Professional, well-groomed appearance and a positive attitude

Driver’s License

Education

High school diploma or equivalent

Job description

Service Advisor

Hyundai of Harvey – Harvey, LA 70058

Overview

Position Type Full Time Category Automotive

Description

As a Service Advisor, your responsibilities include overseeing service orders and flow of the service drive to ensure customers receive prompt, courteous, and effective service. Responsibilities include the following (additional duties may be assigned):

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Ensure the daily inventory of technicians’ time is consistently sold to service customers. Distribute work between technicians efficiently. Answer technical questions about vehicle problems, warranties, services, and repairs. Maintain Customer Satisfaction scores at or above company standards. Assist in diagnosing vehicle problems; order parts and tools as necessary. Reinforces company policies and adheres to company standards. Encourages compliance with applicable laws and regulations. Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

• Excellent customer service and communication skills
• Basic computer skills
• Professional, well-groomed appearance and a positive attitude
• High school diploma or equivalent
• Valid driver’s license and good driving record
• Pass drug testing, MVR/Insurability, background investigation/interview

Skills:

Background Investigation, Communication Skills, Computer Skills, Customer Satisfaction, Customer Support/Service, Driver’s License, High School Diploma, Identify Issues, Sales

About the Company:

Premier Automotive