Service Director (23074)

Paycom - ATS; Metairie (LA); On-site; USD 60,000 - 90,000; Full time

Job summary

Premier Nissan of Metairie is seeking a Service Manager to oversee the dealership's service department in Metairie, LA. This role drives department goals, budgets, and customer satisfaction while leading a team of technicians and service advisors.

You will implement training, monitor performance, and ensure compliance with regulations and warranty procedures, delivering high-quality repairs and maximizing repeat business.

Qualifications

• Experience in a service department is required.
• Proven track record with an exceptional CSI.
• Strong communication and customer engagement skills.
• Ability to develop an effective service team through training and performance standards.
• Ability to stay confident in high-stress, high-activity times with a positive attitude.
• Planning, organizational and recruiting skills to build a high-performance team.
• Professional, well-groomed appearance.
• Self-motivated with a passion to achieve high standards.
• Pass drug testing, MVR/Insurability, background investigation/interview.

Responsibilities

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all service staff.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by management and the factory.
• Monitors and controls department performance using reports and surveys.
• Develops and implements a marketing plan to promote new and repeat business.
• Ensures compliance with federal, state, and local regulations affecting service operations.
• Facilitates and/or conducts technical training and sends employees to appropriate schools.
• Monitors technicians' productivity and payroll records.
• Maintains and ensures availability of parts via the parts manager.
• Establishes and maintains good relationships with customers to encourage repeat business.
• Directs and schedules work in the Service Department.
• Keeps abreast of new equipment and tools; recommends purchases.
• Ensures proper care, storage, and inventory of special tools.
• Greet customers and provide fair estimates on costs and time.
• Prepares pricing guides and maintenance menus for common jobs.
• Handles customer complaints promptly per dealership guidelines.

Skills

Service department experience

Exceptional CSI

Strong communication

Customer engagement

Staff training

Performance standards

High-stress resilience

Team planning & recruiting

Professional appearance

Job description

Job Details

Job Location: Premier Nissan of Metairie - Metairie, LA 70003

The Service Manager oversees and manages the Dealership's service department.

Essential Duties

• Forecasts goals and objectives for the department and strives to meet them
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff
• Prepares and administers an annual operating budget for the service department
• Maintains reporting systems required by general management and the factory
• Monitors and controls the performance of the department using reports, tracking systems, and surveys
• Develops and implements a marketing plan which promotes new and repeat business
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know
• Understands and ensures compliance with manufacturer warranty and policy procedures
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed
• Monitors technicians' daily productivity reports and corresponding payroll records
• Monitors and follows up on parts orders with the parts manager to ensure availability
• Establishes and maintains good working relationships with customers to encourage repeat business
• Maintains high-quality service repairs and minimizes comebacks
• Directs and schedules the work of the employees in the Service Department
• Keeps abreast of new equipment and tools available and recommends purchases
• Ensures the proper care, storage, and inventory of special tools
• Ensures all customers are greeted and given fair estimates on costs and time required for repairs
• Prepares pricing guides and maintenance menus for frequent labor operations
• Handles customer complaints immediately and per dealership's guidelines
• Facilitates and/or conducts training on proper techniques, policies, regulations, and best practices and recommends employees to appropriate training as needed
• Attends company meetings as required
• Maintains a professional appearance and a neat work area for self and subordinates in accordance with company policy
• Other duties as assigned

Qualifications

• Service DepartmentExperience Required
• Must have a proven track record with an exceptional CSI
• Strong communication and customer engagement skills
• Develop an effective service team through training and performance standards
• Ability to stay confident in high stress/high activity times with a positive attitude
• Planning, organizational ,and recruiting skills to build a high-performance team
• Professional, well-groomed appearance
• Self-motivated with a passion to achieve high standards
• Pass drug testing,MVR/Insurability, background investigation/interview