Service Advisor (22594)

Premier Automotive Group; Harvey (LA); On-site; USD 30,000 - 40,000; Full time

Job summary

Premier Automotive Group in Harvey, LA, is looking for a dedicated customer service representative to provide support for all owner inquiries while ensuring a high level of customer satisfaction.

The ideal candidate will have excellent communication skills, basic computer proficiency, and a valid driver's license. Duties include managing technician schedules, answering customer inquiries about services and repairs, and maintaining a positive work environment.

This is a full-time position with responsibilities that are key to the daily operations of the automotive service team.

Qualifications

• Excellent customer service and communication skills.
• Basic computer skills required.
• Professional appearance and positive attitude essential.
• Valid driver's license and good driving record is necessary.

Responsibilities

• Provide concierge support for all owner inquiries.
• Ensure daily inventory of technicians' time is sold.
• Distribute work between technicians efficiently.
• Maintain Customer Satisfaction scores at company standards.

Skills

Customer service skills

Communication skills

Basic computer skills

Education

High school diploma or equivalent

Job description

Job Details

Job Location: CDJR of Harvey - Harvey, LA 70058

Position Type: Full Time

Job Category: Automotive

Responsibilities

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good working relationships with factory(s) and foster positive employee relations.

Qualifications

• Excellent customer service and communication skills
• Basic computer skills
• Professional, well-groomed appearance and a positive attitude
• High school diploma or equivalent
• Valid driver's license and good driving record
• Pass drug testing, MVR/Insurability, background investigation/interview