Service Advisor

Premier Automotive Group; Harvey (LA); On-site; USD 36,000 - 60,000; Full time

Job summary

Premier Automotive Group's CDJR of Harvey in Harvey, Louisiana is seeking a Service Advisor to oversee service orders and the flow of the service drive, ensuring customers receive prompt, courteous, and effective service.

The role requires excellent customer service, strong communication, and basic computer skills, with a high school diploma; valid driver's license and ability to pass drug testing.

Qualifications

• Excellent customer service and communication skills.
• Basic computer skills.
• Professional, well-groomed appearance and a positive attitude.
• High school diploma or equivalent.
• Valid driver's license and good driving record.
• Pass drug testing, MVR/Insurability, background investigation/interview.

Responsibilities

• Oversee service orders and flow of the service drive to ensure prompt service.
• Provide concierge support for all owner inquiries, in person or over the phone.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction scores at or above company standards.
• Assist in diagnosing vehicle problems and order parts as necessary.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationships with factory(s) and foster positive employee relations.

Skills

Customer service

Communication

Basic computer skills

Professional appearance

Valid driver's license

Drug testing compliance

Education

High school diploma or equivalent

Job description

Job Details

Job Location: CDJR of Harvey - Harvey, LA 70058

Position Type: Full Time

Job Category: Automotive

As a Service Advisor, your responsibilities include overseeing service orders and flow of the service drive to ensure customers receive prompt, courteous, and effective service.

Responsibilities include the following (additional duties may be assigned):

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

• Excellent customer service and communication skills
• Basic computer skills
• Professional, well-groomed appearance and a positive attitude
• High school diploma or equivalent
• Valid driver's license and good driving record
• Pass drug testing, MVR/Insurability, background investigation/interview