Service Advisor

Lithia & Driveway; Walnut Creek (CA); On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Diablo Subaru of Walnut Creek is hiring a Service Advisor to greet customers, document repair needs, and communicate timelines and estimates. You will coordinate with technicians and ensure quality repairs while maintaining accurate service records.

The role emphasizes customer satisfaction, long-term relationships, and opportunities for growth within the dealership. A valid license and dealership experience are valued.

Qualifications

• 2+ years of automotive service advisor experience.
• Previous dealership experience is desired.
• Experience providing customer support and maintaining clear customer communication.
• Coordinate customer communication, repair updates, and service documentation.
• Experience using CDK, Reynolds & Reynolds, or similar dealership management software.
• Acceptable driving record and a valid driver’s license in your state of residence.

Responsibilities

• Greet customers promptly
• Listen carefully to customer concerns and document repair needs
• Recommend repair services based on vehicle condition and manufacturer guidelines
• Communicate repair timelines, estimates, and updates
• Coordinate with technicians to ensure efficient workflow and quality repairs
• Review completed work with customers and ensure satisfaction
• Maintain accurate repair orders and service records
• Help increase customer retention through outstanding service experiences

Skills

Automotive service advisor

Dealership experience

Customer communication

CDK

Reynolds & Reynolds

Valid driver’s license

Tools

CDK

Reynolds & Reynolds

Job description

Dealership:

L0248 Diablo Subaru of Walnut Creek

Diablo Subaru of Walnut Creek

Hiring: Service Advisor

• Pay: $64,500 - $161,800 Annually
• Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Why Join Our Team?

• Strong earning potential with a competitive pay plan.
• Supportive management that helps advisors succeed.
• A steady flow of customers and opportunities to build lasting relationships.
• Room to grow within the dealership.

What You’ll Do

• Greet customers promptly
• Listen carefully to customer concerns and document repair needs
• Recommend repair services based on vehicle condition and manufacturer guidelines
• Communicate repair timelines, estimates, and updates
• Coordinate with technicians to ensure efficient workflow and quality repairs
• Review completed work with customers and ensure satisfaction
• Maintain accurate repair orders and service records
• Help increase customer retention through outstanding service experiences

What You’ll Bring

• 2+ years of automotive service advisor experience
• Previous dealership experience is desired
• Experience providing customer support and maintaining clear customer communication
• Coordinate customer communication, repair updates, and service documentation
• Experience using CDK, Reynolds & Reynolds, or similar dealership management software
• Acceptable driving record and a valid driver’s license in your state of residence.

Total Rewards

The Estimated Annual Earnings is $64,500 - $161,800.

This is a performance driven position eligible for short-term and/or long-term incentives as part of total compensation, which includes commissions off Individual Sales, Individual Gross Profit, and bonus based on Individual Manufacturer Approvability, Customer Pay Labor per RO, and Flat Rate Hours.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.