Service Advisor

Lithia & Driveway; Sterling (VA); On-site; USD 50,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Subaru of Sterling is seeking a Service Advisor to join our service team in Sterling, VA. You will diagnose vehicle issues, present repair options to customers, and prioritize tasks to keep service bays moving efficiently.

We offer hands-on training, growth opportunities, and a compensation plan that includes base pay with commissions based on performance. A strong knowledge of vehicle systems and dealership software helps you excel in this fast-paced, team-oriented environment.

Qualifications

• 2+ years of experience in an automotive service advisor role or related field.
• Strong knowledge of vehicle systems, repair procedures, and industry standards.
• Ability to read and interpret technical manuals and diagrams.
• Familiarity with dealership management systems and software.
• Valid driver's license and a clean driving record.

Responsibilities

• Inspect and diagnose vehicle problems to determine necessary repairs and maintenance
• Communicate repair estimates and recommendations to customers in a clear and concise manner
• Prioritize tasks to ensure completion of repairs and maintenance
• Maintain accurate records of customer interactions, repair orders, and vehicle history
• Collaborate with technicians to ensure accurate diagnosis and efficient repair processes

Skills

Vehicle systems knowledge

Customer communication

Documentation & recordkeeping

Team collaboration

Education

High School diploma or equivalent

Tools

Dealership management system(s)

Job description

Dealership:

L0823 Subaru of Sterling

Subaru of Sterling

Now Hiring- Service Advisor

Pay: $50,000 - $90,000 based on performance; position is commission based

Schedule : Full time

Reports to service Manager

Why Join Our Team?

At Subaru of Sterling , we believe in promoting from within and investing in our people. You'll receive hands-on training, mentorship from experienced technicians, and opportunities for growth in a fast-paced, team-oriented environment.

What You’ll Do

• Inspect and diagnose vehicle problems to determine necessary repairs and maintenance

• Communicate repair estimates and recommendations to customers in a clear and concise manner

• Prioritize tasks to ensure completion of repairs and maintenance

• Maintain accurate records of customer interactions, repair orders, and vehicle history

• Collaborate with technicians to ensure accurate diagnosis and efficient repair processes

What You’ll Bring

• 2+ years of experience in an automotive service advisor role or related field

• Strong knowledge of vehicle systems, repair procedures, and industry standards

• Ability to read and interpret technical manuals and diagrams

• Familiarity with dealership management systems and software

• Valid driver's license and a clean driving record

Total Rewards

($50,000 - $90,000 ), which includes commissions on (Commissions -Ex: "Individual Sales and/or Individual Gross Profit", "Department Net") and/or bonus opportunities such as (Bonuses -Ex: "Parts Gross Achievement, Manufacturer Approvability").

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.