Future Service Advisor

L0248 Diablo Subaru of Walnut Creek; Walnut Creek (CA); On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Diablo Subaru of Walnut Creek is seeking a Service Advisor to greet customers, assess service needs, and communicate repair findings. You will work with technicians to develop accurate estimates and obtain customer authorization, ensuring a smooth service experience from check-in to delivery.

The role requires at least 1 year of experience with vehicle systems, a customer-focused mindset, and a commitment to quality service. Benefits and a supportive team environment are provided.

Qualifications

• 1+ year of experience with vehicle systems, maintenance schedules, and repair services.
• Customer-focused approach and commitment to outstanding customer care.

Responsibilities

• Greet customers and assist with their service and repair needs.
• Review technician findings with customers and obtain approval for repairs.
• Prepare accurate repair orders and keep customers informed through the process.
• Coordinate with technicians to ensure efficient service.
• Deliver a customer-focused experience from vehicle check-in to final delivery.

Skills

Customer service

Vehicle systems

Communication

Attention to detail

Education

High School diploma or equivalent

Job description

Dealership: L0248 Diablo Subaru of Walnut Creek Diablo Subaru of Walnut Creek

Interested in Joining Lithia & Driveway as a Future Service Advisor? Let's Stay Connected! We're always interested in hearing from accomplished individuals who want to build a career in automotive and help us deliver Auto Done Easy for our customers. This evergreen posting is an opportunity to express your interest in future openings across our dealership network. While we may not have an immediate opportunity available, we encourage you to apply and join our talent community for consideration as positions become available.

Pay: $64,500 - $161,800, Annually Schedule: Full Time

Why Join Our Team?

• Positive, low-drama culture
• High CSI scores and loyal repeat customers
• No Sundays
• Work-life balance
• Training

What You'll Do

• Greet customers and assist with their service and repair needs.
• Review technician findings with customers and obtain authorization for recommended repairs.
• Prepare accurate repair orders and keep customers informed throughout the process.
• Coordinate with technicians to ensure efficient service.
• Deliver a customer-focused experience from vehicle check-in to final delivery.

What You'll Bring

We prefer familiarity in a service advisor, customer service, or automotive role. Customer-focused approach and a with a commitment to providing outstanding customer care. Maintain productivity, quality, and safety standards. 1+ years of experience with vehicle systems, maintenance schedules, and repair services. Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

The Annual Estimated Earnings Range is $64,500.00 - $161,800.00. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Commissions off Individual Sales, Individual Gross Profit, and Bonuses based on Individual Manufacturer Approvability, Customer Pay Labor per RO, and Flat Rate Hours. Actual pay offered will be based on skills, qualifications, experience, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!