Express Lube Advisor

Lithia Motors; California; On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with match

Paid time off

Holidays

Employee discounts

Job summary

Diablo Subaru of Walnut Creek, part of Lithia Motors, is seeking an Express Lube Advisor to welcome guests and guide them through routine maintenance and express service needs. You will create repair orders, communicate vehicle status, and coordinate with technicians to ensure quick, quality service.

A valid driver’s license and customer-focused attitude are required. We offer competitive pay of $20.00–$26.00 per hour, plus medical/dental/vision, 401(k), PTO, holidays, and employee discounts; a

Qualifications

• 1 year of previous customer service experience.
• High school graduate or equivalent.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Greet customers promptly upon arrival.
• Assist guests with routine maintenance and express service needs.
• Explain recommended maintenance and service options.
• Create repair orders and track progress.
• Communicate with customers regarding vehicle status and ETA.
• Coordinate with technicians to ensure smooth service flow.
• Review completed work with customers and confirm satisfaction.
• Support service lane operations and contribute to a positive team environment.

Skills

Customer service

Data entry

Communication

Tools

CDK Drive

Job description

Dealership:L0248 Diablo Subaru of Walnut CreekDiablo Subaru of Walnut CreekHiring: Express Lube AdvisorPay: $20.00 - $26.00 HourlySchedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.Why Join Our Team?Competitive compensationMedical, dental, and vision benefits401(k) with company matchPaid time off and holidaysEmployee discountsWhat You'll DoGreet customers promptly upon arrival.Assist guests with routine maintenance and express service needs.Explain recommended maintenance and service options.Create repair orders.Communicate with customers regarding vehicle status and estimated completion times.Coordinate with technicians to guarantee a smooth service experience.Review completed work with customers and ensure satisfaction before vehicle delivery.Support service lane operations and contribute to a positive team environment.What You'll Bring1 year of previous customer service experience.Prior automotive dealership experience is desired.Familiarity using CDK Drive or similar dealership management software.Provide a respectful experience for customers and communicate information clearly with customers and teammates.Accurate data entry skills.Handle a variety of responsibilities while maintaining organization and productivity throughout the day.Represent the dealership in a customer-focused manner while providing high-quality service.Acceptable driving record and a valid driver's license in your state of residence.Total RewardsThe Hourly Pay Range for this position is $20.00 - $26.00.Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.