Automotive Service Advisor

Lithia & Driveway; Reno (NV); On-site; USD 56,000 - 145,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Subaru of Reno is seeking a Service Advisor to join our team in Reno. Earn $5,000-$13,000 monthly with a schedule that includes Saturdays.

You will handle inquiries, greet customers, assess needs, write repair orders in the ADP system, and provide accurate estimates while following the ICC processes. We look for candidates with 2+ years of automotive knowledge, 1+ years of service advisor experience, strong typing, math skills, basic computer proficiency, and a valid driver’s license.

Qualifications

• Automotive knowledge required with 2+ years experience.
• Service advisor experience 1+ years preferred.
• Typing proficient to enter repair orders.
• Basic math and accurate cost calculations.
• Strong computer skills and a valid driver’s license.

Responsibilities

• Answer incoming calls in a friendly, professional manner.
• Greet customers and identify service needs.
• Write repair orders in ADP system.
• Provide accurate estimates and upfront pricing.
• Dispatch repair orders to technicians and track progress.
• Explain service steps, costs and completion times.
• Handle payments and deliver vehicles after service.
• Follow ICC/ICC2 and CD processes.

Skills

Automotive Knowledge

Service Advisor experience

Typing

Mathematics

Basic computer skills

Driver's license

Education

High School diploma

Tools

ADP system

Job description

Dealership:

L0038 Lithia Reno Subaru

Lithia Subaru of Reno

Hiring: Service Advisor

• Pay: $5,000-$13,000 Monthly
• Schedule: Must be able to work split week shifts, including working Saturdays.

Why Join Our Team?

• Top pay for top talent!

What You'll Do

• Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
• Follow the Initial Customer Contact (ICC) process.
• Greet customers in a friendly and professional manner.
• Identify, confirm and offer resolution to customer concerns.
• Communicate with customer what needs to be done, how much it will cost and when service will be complete.
• Assess customer needs by conducting a vehicle walk around.
• Attain agreement from customer for service needs.
• Offer a multi-point inspection.
• Write accurate repair orders using ADP system.
• Follow the Interim Customer Contact (ICC2) process.
• Provide estimates that are accurate and support upfront pricing guarantee.
• Obtain approval to review findings of multi-point inspection and associated prices.
• Obtain approval to proceed with Additional Service Requests.
• Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
• Communicate with technicians to gain clear understanding of services required and/or performed.
• Follow-up with customer during repair/servicing of vehicle so they are aware of status.
• Follow the Customer Delivery (CD) process.
• Receive and process cash or credit payment for all services performed.
• Upon completion of service promptly and professionally deliver vehicle to customer.
• Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.

What You'll Bring

• Automotive Knowledge, 2+ years
• Service Advisor experience, 1+ years
• Typing – ability to type efficiently in order to enter repair orders.
• Mathematics – calculating service costs and counting change.
• Basic computer skills
• Acceptable driving record and a valid driver's license in your state of residence

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.