Future Service Advisor

L0825 Elk Grove Subaru; Elk Grove (CA); On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

L0825 Elk Grove Subaru is seeking a service advisor in Elk Grove, CA to help customers with service and repair needs. You will review findings with customers, obtain authorization, and keep them informed from check-in to delivery.

The ideal candidate has at least 1 year in an automotive service setting, a customer-focused mindset, and a valid driver's license. Join a team that values work-life balance and training opportunities.

Qualifications

• Experience in service advising or customer service within automotive settings.
• Strong customer-focused approach and commitment to high-quality care.
• Knowledge of vehicle systems, maintenance schedules, and repair services.
• Ability to maintain productivity, quality, and safety standards.

Responsibilities

• Greet customers and assist with service and repair needs.
• Review technician findings with customers and obtain repair authorization.
• Prepare accurate repair orders and communicate progress to customers.
• Coordinate with technicians to ensure efficient service.
• Deliver a customer-focused experience from check-in to delivery.

Skills

Service advisor experience

Customer service

Automotive role

Vehicle systems knowledge

Driver's license

Job description

Dealership

L0825 Elk Grove Subaru

Pay: $64,500 - $161,800, Annually

Schedule: Full Time

Why Join Our Team?

• Positive, low-drama culture
• High CSI scores and loyal repeat customers
• No Sundays
• Work-life balance
• Training

What You'll Do

• Greet customers and assist with their service and repair needs.
• Review technician findings with customers and obtain authorization for recommended repairs.
• Prepare accurate repair orders and keep customers informed throughout the process.
• Coordinate with technicians to ensure efficient service.
• Deliver a customer-focused experience from vehicle check-in to final delivery.

What You'll Bring

• We prefer familiarity in a service advisor, customer service, or automotive role.
• Customer-focused approach and a with a commitment to providing outstanding customer care.
• Maintain productivity, quality, and safety standards.
• 1+ years of experience with vehicle systems, maintenance schedules, and repair services.
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

• The Annual Estimated Earnings Range is $64,500.00 - $161,800.00. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Commissions off Individual Sales, Individual Gross Profit, and Bonuses based on Individual Manufacturer Approvability, Customer Pay Labor per RO, and Flat Rate Hours. Actual pay offered will be based on skills, qualifications, experience, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.
• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs
• Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!