Service Advisor

Lithia & Driveway; California; On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway in Walnut Creek, CA is seeking an automotive service advisor. You will greet customers, document repair needs, and communicate timelines and estimates while coordinating with technicians to ensure quality work.

The role emphasizes accurate service records, order maintenance, and building lasting customer relationships through exceptional service. Open schedule flexibility is required.

Qualifications

• 2+ years of automotive service advisor experience.
• Dealership experience is preferred.
• Strong customer communication and service mindset.
• Experience with dealership management software (CDK or Reynolds & Reynolds).

Responsibilities

• Greet customers promptly and document repair needs.
• Explain repair timelines, estimates, and updates to customers.
• Coordinate with technicians to ensure efficient workflow and quality repairs.
• Maintain accurate repair orders and service records.
• Help increase customer retention through outstanding service.

Skills

Automotive service advisor

Customer communication

Dealership experience

Team collaboration

Education

High School diploma or equivalent

Tools

CDK

Reynolds & Reynolds

Job description

Dealership:L0248 Diablo Subaru of Walnut CreekDiablo Subaru of Walnut CreekHiring: Service AdvisorPay: $64,500 - $161,800 AnnuallySchedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.Why Join Our Team?Strong earning potential with a competitive pay plan.Supportive management that helps advisors succeed.A steady flow of customers and opportunities to build lasting relationships.Room to grow within the dealership.What You'll DoGreet customers promptlyListen carefully to customer concerns and document repair needsRecommend repair services based on vehicle condition and manufacturer guidelinesCommunicate repair timelines, estimates, and updatesCoordinate with technicians to ensure efficient workflow and quality repairsReview completed work with customers and ensure satisfactionMaintain accurate repair orders and service recordsHelp increase customer retention through outstanding service experiencesWhat You'll Bring2+ years of automotive service advisor experiencePrevious dealership experience is desiredExperience providing customer support and maintaining clear customer communicationCoordinate customer communication, repair updates, and service documentationExperience using CDK, Reynolds & Reynolds, or similar dealership management softwareAcceptable driving record and a valid driver's license in your state of residence.Total RewardsThe Estimated Annual Earnings is $64,500 - $161,800.This is a performance driven position eligible for short-term and/or long-term incentives as part of total compensation, which includes commissions off Individual Sales, Individual Gross Profit, and bonus based on Individual Manufacturer Approvability, Customer Pay Labor per RO, and Flat Rate Hours.Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.