Express Lube Advisor

Lithia Motors; Walnut Creek (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Paid time off

Job summary

Lithia & Driveway is hiring an Express Lube Advisor at Diablo Subaru of Walnut Creek to greet customers, facilitate express maintenance, and explain recommended services. You’ll create repair orders and coordinate with technicians to ensure timely completion, while delivering a high-quality customer experience at a busy dealership.

Minimum one year of customer service is required; dealership experience is a plus and familiarity with CDK Drive is preferred.

Qualifications

• 1 year of customer service experience.
• Prior automotive dealership experience is desired.
• Familiarity with CDK Drive or similar dealership management software.

Responsibilities

• Greet customers upon arrival.
• Assist guests with routine maintenance and express service needs.
• Explain recommended maintenance and service options.
• Create repair orders.
• Communicate status and ETA to customers.
• Coordinate with technicians for smooth service flow.
• Review completed work with customers and ensure satisfaction.
• Support service lane operations and positive teamwork.

Skills

Customer service experience

Dealership experience (preferred)

CDK Drive familiarity

Education

High School diploma or equivalent

Tools

CDK Drive

Job description

Dealership: L0248 Diablo Subaru of Walnut Creek Diablo Subaru of Walnut Creek Hiring: Express Lube Advisor Pay: $20.00 - $26.00 Hourly Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Why Join Our Team?

• Competitive compensation
• Medical, dental, and vision benefits
• 401(k) with company match
• Paid time off and holidays
• Employee discounts

What You'll Do

• Greet customers promptly upon arrival.
• Assist guests with routine maintenance and express service needs.
• Explain recommended maintenance and service options.
• Create repair orders.
• Communicate with customers regarding vehicle status and estimated completion times.
• Coordinate with technicians to guarantee a smooth service experience.
• Review completed work with customers and ensure satisfaction before vehicle delivery.
• Support service lane operations and contribute to a positive team environment.

What You'll Bring

• 1 year of previous customer service experience.
• Prior automotive dealership experience is desired.
• Familiarity using CDK Drive or similar dealership management software.
• Provide a respectful experience for customers and communicate information clearly with customers and teammates.
• Accurate data entry skills.
• Handle a variety of responsibilities while maintaining organization and productivity throughout the day.
• Represent the dealership in a customer-focused manner while providing high-quality service.
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

The Hourly Pay Range for this position is $20.00 - $26.00. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!