Service Advisor

HYUNDAI OF WESLEY CHAPEL; Wesley Chapel (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Hyundai of Wesley Chapel is seeking an Experienced Automotive Service Advisor/Service Writer to join our busy, high-volume Florida service department. You will greet customers, document concerns, write repair orders, and communicate estimates and timelines while ensuring an exceptional customer experience.

Ideal candidates have prior dealership experience, strong sales and service mindset, excellent communication, and the ability to manage multiple repair orders with accuracy and professionalism.

Qualifications

• Previous Automotive Service Advisor, Service Writer, or Automotive Service Consultant experience required.
• Experience in a high-volume dealership service department desired.
• Strong customer service, sales, and relationship-building skills.
• Excellent communication and follow-up skills.
• Basic automotive mechanical knowledge and understanding of vehicle maintenance.

Responsibilities

• Greet customers in the service drive and document concerns.
• Write repair orders accurately and present findings to customers.
• Coordinate with technicians to ensure efficient workflow and timely repairs.
• Communicate repair updates, estimates, and timelines to customers.
• Close repair orders maintaining dealership standards and build loyalty.

Skills

Customer service

Sales

Communication

Multitasking

Organization

Education

High School diploma or equivalent

Tools

Dealership management systems

Job description

Dealership:L0394 Hyundai of Wesley ChapelHyundai of Wesley ChapelExperienced Automotive Service Advisor / Service WriterAre You an Experienced Automotive Service Advisor Ready for Your Next Challenge?Hyundai of Wesley Chapel is seeking an experienced, motivated, and customer-focused Automotive Service Advisor / Service Writer to join our growing team.Our service department is busy, our customer base continues to grow, and we're looking for a proven professional who can thrive in a fast-paced, high-volume environment while delivering an exceptional customer experience.This is an excellent opportunity for an experienced Service Advisor, Service Writer, Automotive Service Consultant, or Assistant Service Manager (ASM) looking to take their career to the next level with one of the area's busiest automotive service departments.If you're driven by customer satisfaction, enjoy building relationships, and can effectively manage a high-volume service drive, we want to hear from you.Reliable. Motivated. Accountable. Results-Driven.Do these words describe you? If so, apply today and put your experience to work with Hyundai of Wesley Chapel.What You'll DoGreet customers in the service drive and provide a professional, first-class service experienceWrite repair orders accurately and document customer concerns thoroughlyServe as the primary point of contact for customers throughout the repair processRecommend maintenance and repair services based on vehicle needs and manufacturer recommendationsReview multi-point inspection results and present findings clearly and confidentlyCoordinate with technicians to ensure efficient workflow, proper diagnosis, and timely repairsCommunicate repair updates, estimates, and timelines to customersClose repair orders accurately while maintaining dealership and manufacturer standardsBuild customer loyalty through outstanding communication and follow-upConsistently contribute to service department sales, customer retention, and customer satisfaction goalsWhat You'll BringPrevious Automotive Service Advisor, Service Writer, or Automotive Service Consultant experience requiredProven success working in a high-volume dealership service departmentStrong customer service, sales, and relationship-building skillsAbility to multitask and manage a large number of repair orders effectivelyExcellent communication and follow-up skillsBasic automotive mechanical knowledge and understanding of vehicle maintenance and repairExperience reviewing inspections and presenting service recommendationsComputer proficiency and experience with dealership management systemsStrong organizational skills and attention to detailSelf-motivated, professional, and team-oriented attitudeHyundai experience is a plus, but all manufacturer experience is welcomeWhy Join Hyundai of Wesley Chapel?Busy service department with significant customer trafficCompetitive compensation and earning potentialCareer growth opportunities within Lithia & DrivewaySupportive team environment focused on successOpportunity to work with one of the largest automotive retailers in the nationWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsFor a more detailed view, visit: www.totalrewards.lithiadriveway.com.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.