Service Advisor

Suburban Honda; Farmington Hills (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Suburban Honda Farmington Hills is seeking an experienced Service Advisor to manage the customer experience from intake to completion. You will coordinate repair orders, verify warranty coverage, and communicate clearly with customers and technicians to ensure accurate estimates and timely service.

The role emphasizes strong customer service, effective communication, and the ability to manage multiple priorities in a fast-paced dealership environment.

Qualifications

• Proven experience in service writing or as a Service Advisor.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Solid understanding of automotive systems and repair terminology.

Responsibilities

• Initiate service and repair orders based on customer concerns and vehicle performance.
• Verify warranty and service contract coverage.
• Build accurate repair estimates including labor, parts, and deductibles.
• Communicate service needs clearly to both customers and technicians.
• Keep customers informed about status, costs, and timelines during repairs.
• Administer manufacturer warranties for eligible repairs.
• Maintain detailed and up-to-date customer records.
• Promote current service specials and build long-term relationships.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma or equivalent

Job description

Dealership:L0406 Suburban HondaExperienced Service Advisor Wanted at Suburban Honda Farmington HillsAre you an automotive professional with a proven track record in service writing? Do you know how to build trust with customers, keep repair orders running smoothly, and communicate confidently with technicians? If so, Suburban Honda Farmington Hills is the store for you!We’re home to some of the most iconic vehicles in the industry, and we’re looking for an experienced Service Advisor who can hit the ground running and deliver the level of service our customers expect.What You'll Do:As a Service Advisor, you'll take charge of the customer experience from start to finish—managing repair orders, setting accurate expectations, and serving as the critical link between the customer and the technician.Responsibilities include:Initiate service and repair orders based on customer concerns and vehicle performanceVerify warranty and service contract coverageBuild accurate repair estimates including labor, parts, and deductiblesCommunicate service needs clearly to both customers and techniciansKeep customers informed throughout the repair process—status, costs, and service timelinesAdminister manufacturer warranties for eligible repairsMaintain detailed and up-to-date customer recordsPromote current service specials and build long-term customer relationshipsWhat You Bring:Proven experience as a Service Writer or Service AdvisorBackground as an automotive technician is a plusStrong customer service and communication skillsAbility to manage multiple priorities in a fast-paced environmentSolid understanding of automotive systems and repair terminologyValid driver's license and clean driving recordWhy Join Us?Work with a professional and supportive service teamAccess ongoing training, career development, and advancement opportunitiesCompetitive pay and benefits packageMedical, Dental and Vision PlansPaid Holidays & PTOShort and d Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsHigh School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.