Service Advisor

L0425 Suburban Hyundai of Troy; Troy (MI); On-site; USD 48,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid Holidays

PTO

Disability Insurance

Life Insurance

401(k) Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Discounts

Wellness Programs

Job summary

Lithia & Driveway is seeking a Service Advisor to join our Troy dealership team. You will greet customers, assess concerns, explain repairs and costs, and schedule service while ensuring customer satisfaction.

Responsibilities include walkarounds, writing repair orders, providing accurate estimates, and securing approvals. We offer a comprehensive benefits package and a supportive work environment.

Qualifications

• 2+ years of Service Advisor experience.
• Customer service skills.
• Excellent communication.
• Acceptable driving record and a valid driver's license in your state of residence.

Responsibilities

• Greet customers in a friendly and professional manner.
• Identify, confirm and offer resolution to customer concerns.
• Explain to customers what needs to be done, cost, and service completion time.
• Perform vehicle walkarounds to assess needs and opportunities for services.
• Obtain customer agreement for service needs and inspections.
• Provide accurate repair orders and upfront pricing; obtain approvals for findings.

Skills

Service Advisor experience

Customer Service Skills

Excellent Communication

Driver's license

Job description

Dealership: L0425 Suburban Hyundai of Troy Suburban Hyundai of Troy Hiring: Service Advisor Pay: $4,000-$7,500/monthly Schedule: Discussed during interview

Why Join Our Team?

Are you ready to take your career to the next level? Our supportive management and busy service department can take you there!

What You'll Do

• Greet customers in a friendly and professional manner.
• Identify, confirm and offer resolution to customer concerns.
• Communicate with customer what needs to be done, how much it will cost and when service will be complete.
• Assess customer needs by conducting a vehicle walk around.
• Attain agreement from customer for service needs.
• Offer a multi-point inspection.
• Write accurate repair orders Provide estimates that are accurate and support upfront pricing guarantee. Obtain approval to review findings of multi-point inspection

What You'll Bring

• 2+ years of Service Advisor experience
• Customer Service Skills
• Excellent Communication
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!