Service Advisor

L0428 Suburban Mazda of Troy; Troy (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Suburban Mazda of Troy, part of Lithia & Driveway, is hiring a Service Advisor to bridge customers and technicians. You will draft estimates, manage repairs, and write repair orders aligned with customer needs and technician recommendations.

You will present results confidently, maximize customer pay, and maintain CSI and retention metrics while ensuring timely approvals and clear communication. A valid driver's license and a robust customer-service mindset are required.

Qualifications

• Minimum 2 years of Service Advisor experience in a private, franchise, or dealership setting.
• A team player who prioritizes customer experience and satisfaction.
• Process driven, detail-oriented with strong accountability and a sense of urgency.
• Solid automotive service knowledge (technician background is a plus).
• Acceptable driving record and a valid driver's license in your state of residence.

Responsibilities

• Serve as the communicator and liaison between the customer and technician.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Write accurate, profitable, and complete repair orders based on both customer needs and technician recommendations.
• Present inspection results with confidence to close work, build value, and maximize customer pay.
• Drive strong customer pay labor per RO and gross performance.
• Control timelines, approvals, and expectations.
• Maintain exceptional CSI, retention, and revenue metrics.

Skills

Service advisor experience

Customer service

Team player

Attention to detail

Accountability

Driver's license

Education

High School diploma or equivalent

Job description

Dealership: L0428 Suburban Mazda of Troy Suburban Mazda of Troy NOW HIRING Service Advisors! If you're looking for a fast-paced, challenging, and lucrative role for the next step in your career, this is a perfect fit for you! As one of more than 300 Lithia & Driveway Dealerships nationwide representing over 30 manufacturers in 25 states, there are many opportunities for you to pursue your short and long-term career goals. We’re looking for performance-minded individuals that will help us continue to drive success –

What You'll Bring:

• Minimum 2 years of Service Advisor experience in a private, franchise, or dealership setting
• A team player who prioritizes customer experience and satisfaction
• Process driven, detail-oriented with strong accountability and a sense of urgency
• Solid automotive service knowledge (technician background is a plus)
• Acceptable driving record and a valid driver's license in your state of residence

What You'll Do:

• Serve as the communicator and liaison between the customer and technician
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
• Write accurate, profitable, and complete repair orders based on both customer needs and technician recommendations
• Present inspection results with confidence to close work, build value, and maximize customer pay
• Drive strong customer pay labor per RO and gross performance
• Control timelines, approvals, and expectations
• Maintain exceptional CSI, retention, and revenue metrics

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!