Service Advisor

Hyundai of Las Vegas; Las Vegas (NV); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Wellness Programs

Vehicle Purchase Discounts

Lithia Learning Center

Job summary

Hyundai of Las Vegas is seeking a Service Advisor to join our busy service department. You will answer calls, greet customers, assess needs, and communicate costs and timelines, guiding them through the service process.

This role requires accurate repair orders, use of the ADP system, and providing upfront pricing. A flexible schedule including evenings, weekends, and holidays is expected, with commission-based earning potential.

Qualifications

• High School graduate or equivalent, 18 years or older.
• Drug-free workplace.
• Equal employment opportunity.

Responsibilities

• Answer incoming telephone calls per ITC standards.
• Greet customers in a friendly and professional manner.
• Identify, confirm and offer resolution to customer concerns.
• Communicate with customer what needs to be done, cost and service completion time.
• Assess customer needs by conducting a vehicle walk around.
• Attain agreement from customer for service needs.
• Write accurate repair orders using ADP system.
• Provide estimates with upfront pricing guarantee.
• Obtain approval to review multi-point inspection findings and prices.
• Obtain approval to proceed with Additional Service Requests.
• Dispatch repair orders to technicians according to policy.
• Communicate with technicians for service details.
• Follow-up with customer during repair/servicing.
• Receive and process cash or credit payments for services.

Skills

Typing

Mathematics

Education

High School diploma or equivalent

Tools

ADP system

Job description

Dealership:L0444 Hyundai of Las VegasHyundai of Las VegasHiring: Service AdvisorPay: Commission-based Pay PlanSchedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.Why Join Our Team?Looking for more than just a job? At Hyundai of Las Vegas, we're building careers, not filling roles. If you're a technician who wants consistent work, strong earning potential, and a team that supports your growth—you'll fit right in.What You'll DoAnswer incoming telephone calls in accordance with Incoming Telephone Calls standards (ITC).Follow the Initial Customer Contact (ICC) process.Greet customers in a friendly and professional manner.Identify, confirm and offer resolution to customer concerns.Communicate with customer what needs to be done, how much it will cost and when service will be complete.Assess customer needs by conducting a vehicle walk around.Attain agreement from customer for service needs.Offer a multi-point inspection.Write accurate repair orders using ADP system.Follow the Interim Customer Contact (ICC2) process.Provide estimates that are accurate and support upfront pricing guarantee.Obtain approval to review findings of multi-point inspection and associated prices.Obtain approval to proceed with Additional Service Requests.Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.Communicate with technicians to gain clear understanding of services required and/or performed.Follow-up with customer during repair/servicing of vehicle so they are aware of status.Follow the Customer Delivery (CD) process.Receive and process cash or credit payment for all services performed.Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.What You'll BringTyping – ability to type efficiently in order to enter repair orders.Mathematics – calculating service costs and counting change.Acceptable driving record and a valid driver's license in your state of residenceTotal RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.