Service Advisor

Tom Wood Inc; Richfield (MN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance with low premium

401K with company contribution

Tuition Reimbursement

Employee Assistance Programs

Job summary

Tom Wood Inc in Richfield, Minnesota is seeking a motivated service advisor to greet customers, assess service needs, and recommend maintenance based on vehicle inspections. This role requires excellent communication skills and the ability to work in a fast-paced environment.

In addition to a competitive compensation package, the position offers medical, dental, and vision insurance, along with 401K contributions and various time-off benefits.

Qualifications

• Must complete pre-employment background check and drug test.
• Valid driver's license required.

Responsibilities

• Greet customers and assess their service needs.
• Conduct vehicle inspections and recommend services.
• Keep customers informed of service progress.

Skills

Team oriented

Ability to multitask

Professional personal appearance

Good driving record

Job description

Responsibilities

• Greet customers as they arrive in the service lane, listen to their concerns, and assess their service needs.
• Conduct vehicle inspections and consult service records to identify maintenance needs and recommend appropriate services based on manufacturer guidelines and customer preferences.
• Explain recommended services to customers, including the importance of maintenance tasks and any potential safety or performance benefits.
• Identify opportunities for additional services, such as fluid flushes, tire rotations, or filter replacements, based on vehicle condition and maintenance history.
• Keep customers informed of service progress, delays, or additional recommendations throughout the service process.
• Work closely with service technicians, service managers, and other team members to ensure smooth service operations and exceptional customer experiences.

Qualifications

• Team oriented
• Professional personal appearance
• Ability to multitask and meet deadlines in fast-paced work environment
• Valid driver's license with good driving record
• Pre-employment background check, pre-employment drug test and driving record check will be required

Benefits

• Competitive compensation
• Medical insurance with a low premium and $200.00 deductible
• Dental and Vision insurance
• Life Insurance (employee, spouse and children) plus
• 401K, with company contribution of $50.00 a week
• Time-off benefits: Vacation, PTO, holidays, bereavement, jury duty
• Tuition Reimbursement
• Bonus Programs
• Employee Assistance Programs