Service Advisor

Peltier Kia Tyler; Tyler (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Vacation

Paid Holidays

Paid Training

Job summary

Peltier Kia Tyler is seeking a Service Advisor who can think on their feet and communicate effectively to join our team. You will initiate and process repair service requests, provide administrative support to the Service Department, and keep customers updated on work progress.

The role emphasizes customer service, ownership of the customer experience, teamwork with technicians, and adherence to company standards. Equal opportunity employer.

Qualifications

• Time management skills required to organize workload and deadlines.
• Excellent communication skills to clearly explain vehicle issues and service updates.
• Strong customer service focus with ability to manage customer expectations.
• Ability to work with technicians and service staff to ensure smooth workflow.
• Self-motivated with a professional appearance and conduct.
• Proven record of delivering positive customer experiences and satisfaction.

Responsibilities

• Oversee service orders and flow of Drive Lane, ensuring prompt, courteous service.
• Take ownership of the customer experience and perform tasks to leave a positive dealership impression.
• Provide concierge support for owner inquiries, via phone or in person.
• Ensure technicians' time is accurately allocated and sold to customers.
• Distribute work efficiently among technicians and answer questions about vehicle problems and warranties.
• Maintain Customer Success Index at or above company standards and assist with warranty claims.

Skills

Time management

Communication skills

Customer service

Teamwork

Self-motivation

Professional appearance

Job description

We are looking for individuals who can think on their feet and communicate effectively to join our team! As a Service Advisor, you will primarily be responsible for initiating and processing requests for repair services, providing administrative support to the Service Department as well as keeping customers apprised of work progress.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Vacation
• Paid Holidays
• Paid Maternity Leave
• Paid Paternity Leave
• Paid Bereavement
• Paid Training

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self‑motivated
• Able to work with little supervision
• Clean driving record and valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.