Service Advisor

Ourisman Chrysler Jeep & Dodge of Alexandria; Alexandria (VA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

401K

Paid Vacation

Free Lunch on Saturdays

Job summary

Ourisman Chrysler Jeep & Dodge of Alexandria is seeking a Service Advisor who thrives in a clean and safe environment. The role involves greeting customers, preparing estimates, and ensuring exceptional service throughout the repair process.

With a focus on customer satisfaction, we offer competitive pay ranging from $80k to $110k, medical and dental benefits, 401K, and abundant opportunities for career growth. If you are an energetic individual with a passion for providing positive experiences, we want to meet you!

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Experience as a service advisor or related position.
• Strong communication and computer skills.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Prepare accurate estimates for labor and parts.
• Monitor vehicle progress and update customers.
• Explain completed work and charges.

Skills

Customer satisfaction

Communication skills

Computer skills

Job description

Summary

We are hiring for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you!

We Offer

• $80k - $110k Pay Opportunity
• Medical, Dental
• Life and Disability
• 401K
• Paid Vacation
• Free Lunch on Saturdays
• Career Growth Opportunities

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Above-average energy level
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs