Service Advisor

Duluthdodgeminnesota; Duluth (MN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K Plan + Match

Paid vacation

Growth opportunities

Paid Training

Long term job security

Discounts on products and services

New vehicle OEM purchase program

No weekends

Substantial Guarantee for the first 6 Months

Job summary

Duluthdodgeminnesota in Duluth, Minnesota is seeking a Service Manager to oversee service operations and ensure excellent customer service. Candidates should exhibit strong leadership skills and a clean driving record.

Responsibilities include managing service orders, assisting technicians, and maintaining high customer satisfaction. Ideal candidates are organized, communicative, and self-directed. A professional appearance is essential.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Strong communication skills and a clean driving record.

Responsibilities

• Oversee service orders and ensure prompt service.
• Manage customer inquiries with care.
• Distribute work efficiently among technicians.
• Maintain positive Customer Happiness scores.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills

Professional appearance

Record of service and sales success

Positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Clean driving record

Job description

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Paid vacation
• Growth opportunities
• Paid Training
• Long term job security
• Discounts on products and services
• New vehicle OEM purchase program
• No weekends
• Substantial Guarantee for the first 6 Months

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assign tasks to service department employees.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.