Service Advisor

Toyota of Irving; Irving (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Vision & Dental

401K retirement and savings plans

Paid Vacation

Air-conditioned shop

Job summary

Toyota of Irving is looking for a dedicated Service Advisor to join their team in Irving, Texas. The ideal candidate should have a proven record of achieving exceptional Customer Satisfaction and prior experience in roles such as Service Advisor or Assistant Lane Manager. Responsibilities include greeting customers, preparing cost estimates, and monitoring vehicle progress. The position includes benefits such as medical, 401K after 6 months, and paid vacation time, providing an excellent opportunity for a long-term career with a reputable organization.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must.
• Above average energy level.
• A desire for a long term career with a growing organization.
• Personal and professional integrity.
• ADP computer experience a plus.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer Satisfaction

Service Advisor experience

Energy Level

Integrity

ADP Computer Experience

Job description

Benefits

• Full-time employees are offered Medical, Vision & Dental
• 401K retirement and saving plans are offered to employees after working at the dealership for 6 months or more
• Paid Vacation time, selected holiday pay, sick leave
• Air‑conditioned shop

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Qualifications

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity
• ADP computer experience a plus