Service Advisor

McDaniels Acura of Charleston; Charleston (SC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, Vision benefits

401k

Paid Time Off

Paid Training

Career Path

Work / Life Balance

Job summary

McDaniels Acura of Charleston seeks a Service Manager to oversee service orders, ensuring customers receive prompt and courteous service. Responsibilities include managing technicians, addressing customer inquiries, and maintaining service standards.

The ideal candidate has strong communication skills, time management abilities, and a proven track record of customer satisfaction. Benefits include a 5-day work week, health coverage, 401k, and paid training.

Qualifications

• Demonstrated ability to manage others.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Able to work with little supervision.
• Clean driving record and valid driver's license.

Responsibilities

• Oversee service orders and flow of Drive Lane.
• Provide concierge support for all owner inquiries.
• Ensure daily inventory of technicians' time is sold.
• Distribute work between technicians efficiently.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems.
• Oversee administration of warranty claims.

Skills

Organized personality

Time management

Communication skills

Team oriented

Self-motivated

Job description

Responsibilities

• Oversee service orders and flow of Drive Lane, ensuring customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer is not mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising the service department.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good working relationships with factory(s) and foster positive employee relations.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

Benefits

• Work / Life Balance - 5 day work week
• State-of-the-Art facility
• CAFE 125 Eligible Benefits - Health, Dental, Vision
• 401k
• Paid Time Off
• Paid Training
• Career Path

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.