Service Advisor

Northwoods Ford; Town of Minocqua (WI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

Paid Time Off (PTO)

401(K)

Job summary

Northwoods Ford in Minocqua, Wisconsin is looking for a Service Advisor to join their busy service department. The ideal candidate will have customer service experience, a high school diploma, and the ability to work in a fast-paced environment. Responsibilities include greeting customers, communicating vehicle maintenance options, and ensuring exceptional customer satisfaction. The position offers competitive pay and benefits like health insurance, PTO, and a 401(K).

Qualifications

• Previous service department experience is a plus.
• Ability to identify problems quickly.
• Proven record of achieving exceptional customer satisfaction.
• Very energetic personality and a desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Ability to learn new technology and procedures.
• Ability to work in a fast-paced environment.
• Positive, friendly attitude.

Responsibilities

• Greet customers promptly and obtain their vehicle information.
• Clearly report vehicle symptoms as described by the customer.
• Recommend maintenance based on vehicle age, mileage, and history.
• Prepare accurate cost estimates for labor and parts.
• Establish follow-up times and monitor vehicle progress.
• Verify that final invoices reconcile with work performed.
• Explain completed work and charges to customers.

Skills

Customer service skills

Problem identification

Basic computer skills

Strong communication skills

Education

High school diploma or equivalent

Job description

Job Overview

Our busy service department is seeking an additional Service Advisor to join our team. The responsibilities of a Service Advisor include greeting customers, listening to their needs and scheduling appointments, effectively relaying customer service concerns to our technicians, communicating vehicle maintenance and repair options, and providing excellent customer service by addressing inquiries and concerns promptly.

Compensation and Benefits

• Competitive Pay
• Health Insurance
• PTO
• 401(K)

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage, and history of the vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow-up time
• Monitor the progress of each vehicle throughout the day and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• Previous service department experience is a plus
• Ability to identify the problem quickly
• Proven record of achieving exceptional customer satisfaction
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Ability to learn new technology and repair and service procedures and specifications
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

Equal Opportunity Statement

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.