Service Advisor

Lithia & Driveway; Ramsey (NJ); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Vehicle Purchase Discounts

Wellness Programs

Lithia Learning Center

Employee Stock Purchase Plan

Job summary

MINI of Ramsey, part of Lithia & Driveway, is hiring Service Advisors to join a fast-paced, customer-focused service department in Ramsey, New Jersey.

Entry level earners can expect about $70,000 to $90,000 annually; experienced Advisors typically earn $90,000 to $120,000 based on performance. The role emphasizes customer experience, accurate repair orders, and strong CSI in a Fortune 200 company environment.

Qualifications

• Minimum 2 years of Service Advisor experience in a private, franchise, or dealership setting.
• A team player who prioritizes customer experience and satisfaction.
• Process driven, detail-oriented with strong accountability and a sense of urgency.
• Solid automotive service knowledge (technician background is a plus).
• Acceptable driving record and a valid driver's license in your state of residence.

Responsibilities

• Serve as the communicator and liaison between the customer and technician.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Write accurate, profitable, and complete repair orders based on both customer needs and technician recommendations.
• Present inspection results with confidence to close work, build value, and maximize customer pay.
• Drive strong customer pay labor per RO and gross performance.
• Control timelines, approvals, and expectations.
• Maintain exceptional CSI, retention, and revenue metrics.

Skills

Service Advisor experience

Customer service

Education

High School diploma or equivalent

Job description

Dealership:L0770 MINI of RamseyMINI of RamseyNOW HIRING Service Advisors!ALL EXPERIENCE LEVELS WELCOMED TO APPLY!Entry level Service Advisors can expect approx. $70,000 to $90,000 annually based on performanceExperienced Service Advisors can expect approx. $90,000 to $120,000 annually based on performanceIf you're looking for a fast-paced, challenging, and lucrative role for the next step in your career, this is a perfect fit for you! As one of more than 300 Lithia & Driveway Dealerships nationwide representing over 30 manufacturers in 25 states, there are many opportunities for you to pursue your short and long-term career goals. We’re looking for performance-minded individuals that will help us continue to drive success through our Service Department – apply today to join a growing Fortune 200 company!Who We're Looking For:Minimum 2 years of Service Advisor experience in a private, franchise, or dealership settingA team player who prioritizes customer experience and satisfactionProcess driven, detail-oriented with strong accountability and a sense of urgencySolid automotive service knowledge (technician background is a plus)Acceptable driving record and a valid driver's license in your state of residenceWhat You'll Do:Serve as the communicator and liaison between the customer and technicianDevelop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductiblesWrite accurate, profitable, and complete repair orders based on both customer needs and technician recommendationsPresent inspection results with confidence to close work, build value, and maximize customer payDrive strong customer pay labor per RO and gross performanceControl timelines, approvals, and expectationsMaintain exceptional CSI, retention, and revenue metricsTotal RewardsThe estimated annual earnings for this position ranges from $70,000 to $120,000. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes commission based off individual sales and gross profit, and bonuses based on individual manufacturer approvability, customer pay labor per RO, and flat rate hours.Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.