Automotive Service Writer

Lithia Motors; Minnetonka (MN); On-site; USD 41,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

BMW training

Career growth

Job summary

BMW of Minnetonka is seeking a motivated Service Advisor to join our premier service team. You will greet customers, identify vehicle needs, and act as the main liaison between customers and technicians to ensure seamless repairs.

With a focus on exceptional service, you will prepare repair orders, present recommendations, and communicate progress and costs. A background in automotive tech adds value, and a valid driver’s license is required.

Qualifications

• 1+ years of Service Advisor experience.
• 1+ years experience as automotive technician is a plus.
• Team player focused on customer service.
• 1 year of mechanical understanding of an automobile.
• Valid driver's license in your state of residence.

Responsibilities

• Greet customers and accurately identify vehicle concerns and maintenance needs.
• Serve as the liaison between customers and technicians throughout the repair process.
• Create detailed repair orders and service estimates.
• Present maintenance recommendations and repair needs clearly and professionally.
• Verify warranty coverage and administer manufacturer warranty claims when applicable.
• Keep customers informed on repair progress, completion timelines, and costs.
• Build long-term customer relationships through exceptional communication and follow-up.
• Help ensure high levels of customer satisfaction and retention.

Skills

Service Advisor experience

Automotive knowledge

Team player

Mechanical understanding

Driver's license

Education

High School diploma or equivalent

Job description

Dealership: L0807 BMW of Minnetonka BMW of Minnetonka | Service Advisor

Join Minnesota's Premier BMW Service Team

BMW of Minnetonka is looking for a driven, customer-focused Service Advisor to join our high-performing service team. As the face of our service department, you'll play a vital role in delivering the premium ownership experience BMW customers expect while building lasting relationships and trust. Work alongside experienced technicians and service professionals in a fast-paced, team-oriented environment with endless opportunities for career growth and advancement. If you're passionate about customer service, automotive technology, and helping clients maintain their Ultimate Driving Machines, we'd love to meet you.

What You'll Do

• Greet customers and accurately identify vehicle concerns and maintenance needs
• Serve as the liaison between customers and technicians throughout the repair process
• Create detailed repair orders and service estimates
• Present maintenance recommendations and repair needs clearly and professionally
• Verify warranty coverage and administer manufacturer warranty claims when applicable
• Keep customers informed on repair progress, completion timelines, and costs
• Build long-term customer relationships through exceptional communication and follow-up
• Help ensure high levels of customer satisfaction and retention

What You Bring

• 1 or more years of previous Service Advisor experience
• 1 or more years experience as an automotive technician a plus.
• A team player who is focused on providing exemplary customer service.
• 1 year of mechanical understanding of an automobile.
• Acceptable driving record and a valid driver's license in your state of residence

Why Join Our Team?

• Represent one of the world's most respected luxury automotive brands
• Work with cutting-edge BMW technology and highly skilled technicians
• Competitive compensation with performance-based earning potential
• Ongoing BMW and Lithia training programs
• Clear opportunities for advancement within Lithia & Driveway

Total Rewards

• This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes $41,092.00-$120,000
• Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.
• We offer a comprehensive benefits package designed to support you and your family, including: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug‑free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!